The things that a debt collector may not do are considerable. You should not decide that you know what conduct is in violation of the law. That is the job for a qualified consumer rights attorney. However, a good rule of thumb is this. If a debt collector does or says anything you feel is unjustified, that causes you any embarrassment, that causes you any stress, or that just does not seem right to you, you need to contact our office immediately so that we can discuss the situation with you. Even conduct that you may feel is not outrageous can violate the law. The best thing for you to do is not to try to determine whether or not the debt collector is abusing you, but instead contact us upon hearing from the debt collector so that we can talk about not only whether a violation took place but what is the best next step for you.